BTWI reserves a maintenance window on Tuesday mornings, 2am to 6am. Periodic maintenance may be performed during this time that can affect our services and cause an outage. If maintenance will cause an outage longer than 15 minutes, we will attempt to send out an email alerting of the occurrence before hand.
If our documents or videos don't assist with your issues,
you may contact support in one of the following ways:
Connections Customer Portal WiFi FAQ
Speed Test Connecting WiFi Portal Login Common Connection Power Cycle